TERMS AND CONDITIONS OF SALE
Home Flow Pty Ltd | ABN: 48 672 822 016
Registered Address: Possum Creek, NSW, 2479
Contact: hello@homeflow.com.au | +61 493 238 667
Effective from: 30.05.2025
By booking a service, accepting a quote, or paying an invoice, you agree to the following terms:
1. Services Offered
We provide residential, bond, construction, deep cleaning, housekeeping, organizing, and property management services delivered by a team of trained employees and subcontractors.
All bookings are subject to availability and confirmation.
2. Bookings & Payments
Bookings can be made via phone, email, website, text, or recurring arrangement.
Payments are as follows;
- Bond & construction cleans require a 50% deposit
- All other services are invoiced after service
- Payment due within 7 days of invoice unless otherwise agreed
- One-off bookings may require upfront payment.
GST is applicable and included where stated.
3. Pricing & Fees
Standard rates:
· Mon–Fri (7am–5pm): $60/hour
· Sat (7am–4pm): $70/hour
· Sun (7am–4pm): $75/hour
· Public Holidays: $90/hour.
Minimum call-out: 3 hours ($198 incl. GST).
Rates may be reviewed up to 2x per year with 30 days’ notice.
Pricing is subject to change if additional work is required.
4. Cancellations & Access
- More than 48 hours’ notice: No fee
- Less than 48 hours’ notice: 50% of service fee
- Less than 24 hours’ notice: 100% of service fee.
If we cannot access the property due to a lockout, an attempt fee of 100% of the service and any additional costs incurred.
5. Late Payments
- 8–14 days late: $15 late fee
- 15–30 days late: Additional $25 ($40 total)
- 31–60 days late: Additional $50 ($90 total)
- More than 60 days: Account may be referred to a debt collection agency with added recovery costs.
Services may be paused for overdue accounts.
6. Satisfaction & Complaints
Your satisfaction is our priority. Please notify us within 24 hours of your service for any concerns.
We may offer a re-clean (for specific areas/tasks only), discount, or refund at our discretion.
Complaints outside the 24-hour window are not guaranteed to be remedied.
7. Client Responsibilities
To ensure a safe and effective service, please provide safe, clear access to your property including disabling alarms or providing access instructions.
Secure all pets prior to service, we are not liable for incidents involving unsecured pets including escapes, injuries, or disruptions. Staff may leave if a pet poses a risk—fees still apply.
Remove cash, fragile, sentimental or high-value items, and any sensitive medications. And please provide any relevant medical, or additional service information.
We clean—we don’t tidy. A small amount of item relocation is acceptable, but our team is not responsible for organizing or putting away personal belongings unless specified in your service agreement.
8. Products & Equipment
We supply equipment/products unless otherwise agreed. If you supply items, you are responsible for their condition and safety.
9. Liability
We hold $2M public liability & $1M indemnity insurance
We are not liable for:
· Pre-existing damage
· Fragile or unsecured items
· Poorly fixed or non-working appliances
· Normal wear and tear.
Damage claims must be submitted within 24 hours.
10. Exclusions
We do not handle:
· Biohazards (bodily fluids, needles, pet waste)
· Hazardous mold
· Unsafe or unsanitary environments.
11. Use of Photos & Videos
We may take photos/videos for quality control, internal training, and service records
These are never used publicly without written consent. Any public use (e.g., marketing) requires a signed media release form.
12. Privacy
We respect your privacy and comply with Australian privacy laws. Client data is stored securely for service purposes only.
14. Governing Law
These terms are governed by the laws of New South Wales, Australia.
Need help?
📩 Email us at hello@homeflow.com.au