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TERMS AND CONDITIONS OF SALE

Home Flow Pty Ltd | ABN: 48 672 822 016

Registered Address: Possum Creek, NSW, 2479

Contact: hello@homeflow.com.au | +61 493 238 667

Effective from: 30.05.2025

By booking a service, accepting a quote, or paying an invoice, you agree to the following terms:

1. Services Offered

We provide residential, bond, construction, deep cleaning, housekeeping, organizing, and property management services delivered by a team of trained employees and subcontractors.

All bookings are subject to availability and confirmation.

2. Bookings & Payments

Bookings can be made via phone, email, website, text, or recurring arrangement.

Payments are as follows;

  • Bond & construction cleans require a 50% deposit
  • All other services are invoiced after service
  • Payment due within 7 days of invoice unless otherwise agreed
  • One-off bookings may require upfront payment.

GST is applicable and included where stated.

3. Pricing & Fees

Standard rates:

·         Mon–Fri (7am–5pm): $60/hour

·         Sat (7am–4pm): $70/hour

·         Sun (7am–4pm): $75/hour

·         Public Holidays: $90/hour.

Minimum call-out: 3 hours ($198 incl. GST).

Rates may be reviewed up to 2x per year with 30 days’ notice.

Pricing is subject to change if additional work is required.

4. Cancellations & Access

  • More than 48 hours’ notice: No fee
  • Less than 48 hours’ notice: 50% of service fee
  • Less than 24 hours’ notice: 100% of service fee.

If we cannot access the property due to a lockout, an attempt fee of 100% of the service and any additional costs incurred.

5. Late Payments

  • 8–14 days late: $15 late fee
  • 15–30 days late: Additional $25 ($40 total)
  • 31–60 days late: Additional $50 ($90 total)
  • More than 60 days: Account may be referred to a debt collection agency with added recovery costs.

Services may be paused for overdue accounts.

6. Satisfaction & Complaints

Your satisfaction is our priority.  Please notify us within 24 hours of your service for any concerns.

We may offer a re-clean (for specific areas/tasks only), discount, or refund at our discretion.

Complaints outside the 24-hour window are not guaranteed to be remedied.

7. Client Responsibilities

To ensure a safe and effective service, please provide safe, clear access to your property including disabling alarms or providing access instructions.

Secure all pets prior to service, we are not liable for incidents involving unsecured pets including escapes, injuries, or disruptions. Staff may leave if a pet poses a risk—fees still apply.

Remove cash, fragile, sentimental or high-value items, and any sensitive medications.  And please provide any relevant medical, or additional service information.

We clean—we don’t tidy. A small amount of item relocation is acceptable, but our team is not responsible for organizing or putting away personal belongings unless specified in your service agreement.

8. Products & Equipment

We supply equipment/products unless otherwise agreed.  If you supply items, you are responsible for their condition and safety.

9. Liability

We hold $2M public liability & $1M indemnity insurance

We are not liable for:

·         Pre-existing damage

·         Fragile or unsecured items

·         Poorly fixed or non-working appliances

·         Normal wear and tear.

Damage claims must be submitted within 24 hours.

10. Exclusions

We do not handle:

·         Biohazards (bodily fluids, needles, pet waste)

·         Hazardous mold

·         Unsafe or unsanitary environments.

11. Use of Photos & Videos

We may take photos/videos for quality control, internal training, and service records

These are never used publicly without written consent.  Any public use (e.g., marketing) requires a signed media release form.

12. Privacy

We respect your privacy and comply with Australian privacy laws.  Client data is stored securely for service purposes only.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Need help?

📩 Email us at hello@homeflow.com.au